Returns & Exchanges
At Axor Helmets, we are committed to your safety and satisfaction; if your gear doesn't fit perfectly or meet your expectations, you can return or exchange it within 15 days of delivery. Please ensure all items are unused, in original packaging, and retain all protective films and tags.
Initiate Your Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check Preparation
Ensure the helmet is placed back in its original dust bag and box with all visor stickers intact to qualify for a full refund.
Schedule a Pickup
Once approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at your convenience.
Refund Processing
After our technical team inspects the helmet for safety compliance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing